Return Policy

PawEase Return & Refund Policy

Return & Refund Policy

At PawEase, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review our return policy below.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

• the item must be unused and in its original condition

• the item must be returned in its original packaging

• Proof of purchase is required.

Please note that returned items that are used, damaged, or not in their original condition may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been used or opened.

Return Request

To start a return, please contact us first at:

[your email here]

Include your:

• full name

• order number

• reason for return

We will provide you with the next steps for the return process.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as PawEase cannot guarantee that we will receive your returned item without tracking.

Refunds

Once your return is received and inspected, we will notify you if your refund is approved.

If approved, your refund will be processed to your original payment method within 5–10 business days .

Please note that your bank or payment provider may take additional time to post the refund to your account.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you received the wrong item, please contact us within 48 hours of delivery at

Please include clear photos of the item and packaging so we can review the issue and assist you as quickly as possible.

Late or Missing Refunds

If you have not received your refund yet:

• first check your bank account again

• contact your credit card provider or payment provider

• then contact your bank, as processing times may vary

If you have done all of the above and still have not received your refund, please contact us.

Contact

If you have any questions about returns or refunds, please contact us at: